Faqs | Catered Fit | Healthy Meal Plans

  • Ordering

    • HOW TO GET STARTED?
      Use our super easy online sign up process to get started or call one of our enrollment specialists at (855) 400-CFIT.
    • HOW SOON CAN I START?
      All members can start their meal plan in as little as 3 business days from enrollment.
    • WHAT HAPPENS AFTER I SIGN-UP?
      You will receive a welcome email and a confirmation email once your order has been processed. The welcome email will go over how Catered Fit works and reinforce our policies and procedures. The confirmation email will have your order and the amount you are being charged. Be sure to check the order confirmation for accuracy and let us know if anything is incorrect.
    • DOES CATERED FIT HAVE A REFERRAL PROGRAM?
      We sure do! When your friends or family sign up and use your name in the "How'd You Hear About Us" section, you get $15 off your next order!
    • WHAT ADDRESS CAN I EMAIL FOR QUESTIONS ABOUT SIGNING UP?
      If you have any questions about signing up, please feel free to email info@cateredfit.com or just give us a call at (855) 400-CFIT.
  • Meal Plans

    • HOW DO I KNOW WHICH PLAN IS RIGHT FOR ME?
      Each of our menus is designed with a specific goal in mind. To learn more about the benefits of each plan, simply visit the meal plans page for a brief description regarding the philosophy of the menu. If you are unsure of which option is best for you, give us a call at (855) 400-CFIT or email info@cateredfit.com and one of our enrollment specialists will point you in the right direction.
    • WHAT ELSE CAN BE ADDED TO MY MEAL PLAN?
      All of our members can customize their plan with an Addon! Catered Fit offers Snacks (2 daily), Dessert, Organic Cold-Pressed Juices, Coffees & Teas and Kids Meals as options to be added to any meal plan.
    • HOW DO I CUSTOMIZE MY MEAL PLAN?
      Catered Fit has the most customizable meal plan on the market. Not only can our members build a plan based on menu and meals per day, but our members can choose from 3 choices for each meal type daily. In addition to making your own meal selections we allow up to four complimentary exclusions for each account! No broccoli? No problem. Can’t decide between Paleo, Meatless or Classic? Check our our Combo Plan for a meal plan built based on YOUR needs!
    • DO YOU OFFER A COUPLES MEAL PLAN?
      We sure do! Our combo plans are perfect for couples, family members, friends, and coworkers alike. Members can each choose their own individual meals they want from any meal plan and bundle them under one combo package.
    • WHAT IF I WANT LESS THAN 3 MEALS PER DAY?
      We've got you covered! Check our our two meal Combo Plan! Customize a two meal plan by selecting which meal types you'd like to receive each day.
  • Meals

    • HOW DO I PICK MY MEALS?
      All Catered Fit meals require meal selections to be made 2 business days in advance prior to the delivery date by 11:59 EST. In order to make meal selections you must have an active account with us and be signed in through our member portal. Upon signing in to your member portal you will automatically be redirected to the Schedule section. Click on the date for meal consumption that you would like to select meals for then proceed to individually click on the meal 1, 2, 3, 4, or 5 options depending on the amount of meals for the plan you have purchased. All Paleo, Classic, and Meatless meal plans will require a minimum of breakfast, lunch, and dinner with a maximum of 5 total meals on one account. There will be options for breakfast and a combination of lunches/dinners to choose from daily. Our lunches and dinners are interchangeable so you may select a lunch meal for a dinner selection or vice versa. Our Combo meal plan allows you to choose any combination of meals from whichever meal plan you prefer. Once the meal is selected click on the continue option which will take you to the next available meal needed to be selected for that day. Once all meals for that day have been selected it will redirect you to the schedule section of your portal where you will have the option to review your meal selections for that day. Every meal also comes labeled with a full meal description as well as a Macro Nutrient breakdown. A sample menu is available for viewing on our website.
    • WHAT IF I HAVE FOOD ALLERGIES OR DISLIKES?
      We allow 4 complimentary exclusions at no cost to you. We will omit any of your exclusions from your meal plan IF you choose not to select your individual meals. Every member can avoid receiving items not to their liking by selecting their individual meals through their member portal. If a member does not select their meals they will receive the Chef’s choice options which will exclude any items they have listed for omission.
    • ARE CATERED FIT MEALS NATURAL?
      Absolutely! All of the ingredients used in our meals are non-GMO, free of hydrogenated oils, modified starches, high fructose corn syrups, man made dyes, preservatives, white flour, white sugar & table salt. All of our meats are local, no hormones or antibiotics used, and humanely raised. Our produce is always local and comes in fresh daily! Additionally, our seafood is always wild caught and never from Asia.
    • HOW DO I HEAT MY MEALS?
      All of our meals come in BPA-free microwave and dishwasher safe containers. The average microwave heating time is about 1 minute for breakfasts and about 2 minutes for lunches and dinners. All raw/ undercooked animal foods must be fully cooked prior to service.
    • HOW LONG DO THE MEALS LAST?
      Our meals are all natural, free of preservatives and are on your doorstep within hours of being cooked. Our meals will last a maximum of 3 days in the refrigerator and do freeze extremely well.
    • DO YOU SERVE FROZEN MEALS?
      No. Our meals are cooked FRESH and delivered DAILY.
  • Nutrition

    • WHERE CAN I FIND THE NUTRITIONAL INFO FOR EACH MEAL?
      Each meal's nutritional facts can be found on the meal label which is located on each meal's lid.
    • ARE CATERED FIT MEALS LOW IN SODIUM?
      Our meals are very low in sodium. Only moderate amounts of all natural Kosher sea salt. This makes our meal plans perfect for those with high blood pressure.
    • DO YOU HAVE GLUTEN FREE MEALS?
      Indeed we do! Our Paleo plan is gluten free. Our Paleo pancakes, baked goods, and breaded items are all prepared with a ground nut meal in place of flour. For members with severe gluten intolerances, we will simply exclude these items to exclude any potential for factory cross contamination.
    • DO YOU HAVE A MEAL PLAN FOR DIABETICS?
      Our Paleo meal plan is a favorite amongst diabetics. This plan is free of processed carbohydrates, dairy, and artificial sweeteners making this plan very low on the glycemic index. Contact your physician before making any decisions regarding your diet.
  • Delivery

    • IS THERE A DELIVERY FEE?
      Catered Fit does charge a delivery fee of $1.50 per day for each account in South Florida and Los Angeles, CA, $2.00 for Central Florida (Orlando/Tampa) and $3.00 for San Diego, CA.
    • WHAT AREAS DOES CATERED FIT SERVICE?
      We are in Florida and California! (For now *wink wink*) We currently service all of South Florida, Orlando, and Tampa as well as all of the greater Los Angeles and San Diego areas.
    • HOW DOES DELIVERY WORK?
      We deliver Sunday through Thursday for your meals to be enjoyed Monday through Friday. Each night, we will place your meals in your Catered Fit cooler bag on your doorstep.
    • WHAT TIME DO DELIVERIES ARRIVE?
      Florida:
      South Florida members will receive delivery between 3PM - 9PM
      Orlando members between 1PM - 7PM
      Tampa members between 3PM - 9PM.

      California:
      San Diego area will receive delivery between 3PM - 9PM
      Los Angeles area will receive nightly deliveries between 5PM-11PM
    • WHAT IF I LIVE IN A GATED COMMUNITY
      If you live in a gated community you will need to add us to your guest list or provide us with an access code to successfully deliver your food. It is the member's responsibility to provide us with access, if the driver cannot enter the community at the time of delivery the driver must continue with their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.
    • WHAT IF I LIVE IN AN APARTMENT BUILDING?
      If you live in an apartment building that requires front desk/call box access it is the member's responsibility to ensure your driver is granted access upon arrival. If the driver cannot enter the building to complete delivery, they will have to leave and continue their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.
    • WHAT IF MY FOOD IS LATE?
      While our drivers will be consistent with delivery times, there are factors beyond our control, such as weather and traffic, that can lead to delays. Please be patient and rest assured delays are not commonplace and our driver will be at your doorstep shortly!
    • WHAT IF I DON'T RECEIVE MY DELIVERY?
      There may be several reasons why you would not receive a delivery. Non-payment, a scheduled hold, our driver could not access your home, or an unforeseen delivery delay due to an uncommon and unavoidable circumstance. If you feel you have missed a delivery in error please call (855) 400-CFIT or email info@cateredfit.com and a customer service representative will contact you at the beginning of the next business day.
    • CAN YOU DELIVER AT A SPECIFIC TIME?
      While your driver will be consistent with their delivery times, no specific time request can be accommodated as each driver has a set route that is mapped via satellite taking into account real time weather and traffic. Drivers are not permitted to change the order of their route on any given night.
    • SHOULD I TIP MY DRIVER?
      Your driver does not work off tips and is not expecting to receive them. However, if you feel your driver’s service is exceptional, tips are surely appreciated.
    • IS THERE A COST ASSOCIATED WITH THE COOLER BAG?
      There is a one-time fee of just $10 to purchase your cooler bag, which is then yours to keep. You will receive your cooler bag and ice packs on the first night of delivery. These ice packs will then be swapped out each night as long you the member leaves the previous night's ice packs for replacement.
    • WHAT DO I DO WITH MY INSULATED COOLER BAG & ICE?
      Please leave the cooler bag out with the previous nights ice packs inside so that your driver can exchange them. We will replace the defrosted ice packs with fresh frozen packs each subsequent delivery. If the defrosted ice packs are not left out, drivers are not permitted to leave new frozen ice packs.
    • WHAT IF I FORGET TO LEAVE THE BAG OUT?
      If you forget to leave your cooler bag out for the driver to access the next evening, your food will be left in our paper bag without ice packs or insulation. Drivers do NOT carry extra cooler bags thus cannot leave additional cooler bags if the member did not leave theirs out.
    • WHO CAN I CONTACT FOR DELIVERY ISSUES?
      Please contact us at (855) 400-CFIT or email orders@cateredfit.com for any delivery issues. Please do not relay any delivery or customer service related questions to your driver. All inquiries and instructions must be relayed through customer service.
  • Accounting / Billing

    • HOW DO I MAKE CHANGES TO MY ACCOUNT?
      Any change to your delivery schedule or meal plan must be either called into our office at (855) 400-CFIT or emailed to us at orders@cateredfit.com. All changes to the account require a 48 hours notice prior to the delivery date.
    • I AM GOING ON VACATION, HOW DO I PAUSE MY ACCOUNT?
      Any changes to your delivery schedule can be self managed through the member portal, phoned into our office at (855) 400-CFIT or emailed to orders@cateredfit.com with a 48 hour notice prior to the delivery date.
    • WHAT IS YOUR CANCELLATION POLICY?
      All of our members have until 12PM EST their SECOND TO LAST delivery day to cancel. At 12PM EST, a computer automatically renews all packages set to expire. If proper notice is given, NO charge will process. Without proper notice, all packages will be renewed and no returns will be issued. Your credits never expire and are eligible to be transferred to a friend or family member if the need arises.
    • HOW DOES BILLING WORK?
      Regardless of whether you have a 5 or 20-day plan, you have the luxury of scheduling deliveries however you like. At 12PM EST the SECOND TO LAST DELIVERY DAY, your plan with be automatically renewed unless you have opted out. If you are unsure as to when your package expires you can either log into your member portal, call our office at (855) 400-CFIT or email your inquiry to orders@cateredfit.com.
    • WHAT ARE MY PAYMENT OPTIONS?
      We accept Visa, MasterCard, Discover and American Express. No international cards are accepted.