FREQUENTLY ASKED QUESTIONS

ORDERING

Use our super easy online sign up process to get started or call one of our enrollment specialists at 855-400-CFIT.

All members can start their meal plan in as little as 3 business days from enrollment.

You will receive a welcome email and a confirmation email once your order has been processed. The welcome email will go over how Catered Fit works and reinforce our policies and procedures. The confirmation email will have your order and the amount you are being charged. Be sure to check the order confirmation for accuracy and let us know if anything is incorrect.

We sure do! When your friends or family sign up and use your name in the "How'd You Hear About Us" section, you get $15 off your next order!

Be sure to check us out and follow us on our social media accounts for all updates and possible discounts for new and active members! We also have a promotions page that we update when there are new deals and discounts to share.

If you have any questions about signing up, please feel free to email info@cateredfit.com or just give us a call at 855-400-CFIT.

MEAL PLANS

We offer two meal plans based on your location. We currently deliver five days a week to all of South Florida, Orlando, and Tampa as well as all of the greater Los Angeles and San Diego areas. We deliver weekly via FEDEX/UPS to areas across the United States.

Daily delivery members can add cold-pressed juices, organic cold-brewed coffees & teas, snacks and desserts.

Just buy ordering it! Catered Fit is the most customizable meal plan on the market! Our members can pick the number of meals per delivery and pick from rotating menus including classic, paleo, meatless, and keto options

We sure do! Our plans are perfect for couples, family members, friends, and coworkers alike. Members can each choose their own individual meals they want from any meal plan and bundle them under one package.

MEALS

In order to make meal selections you must have an active account with us and be signed in through our member portal. Upon signing in to your member portal you will automatically be redirected to the Schedule section. Daily Delivery: Click on the date for meal consumption that you would like to select meals for. Meal selections must be made 2 business days prior to the delivery date. Weekly Delivery: Click on the corresponding Monday date for meals that you will be consuming that week, then proceed to individually click on the meal 1, 2, 3, 4, or 5 options depending on the amount of meals for the plan you have purchased. Meal selections must be made by Sunday 11:59 pm EST. There will be options for breakfast and a combination of lunches/dinners to choose from any of our Classic, Paleo, Meatless or Keto menus. Our lunches and dinners are interchangeable so you may select a lunch meal to enjoy as a dinner or vice versa.Once the meal is selected click on the continue option which will take you to the next available meal needed to be selected for that day/week. Once all meals for that day/week have been selected it will redirect you to the schedule section of your portal where you will have the option to review your meal selections for that day/week. Every meal also comes labeled with a full meal description as well as a Macro Nutrient breakdown. A sample menu is available for viewing on our website. If you don’t pick your meals, out team will pick them for you based on your meal and menu preferences.

For Daily deliveries we allow 4 complementary exclusions at no cost to you. We will omit any of your exclusions from your meal plan IF you choose not to select your individual meals. Weekly deliveries do not allow for exclusions so each meal selected will be delivered as described with no substitutions. Every member can avoid receiving items not to their liking by selecting their individual meals. For Daily deliveries if a member does not select their meals they will receive the Chef’s choice options which will exclude any items they have listed for omission. For weekly deliveries if a member does not select their meals they will receive meals based on the preferences they have set.

Absolutely! All of the ingredients used in our meals are non-GMO, free of hydrogenated oils, modified starches, high fructose corn syrup, man made dyes, preservatives, white flour, white sugar & table salt. All of our meats are local, no hormones or antibiotics used, and humanely raised. Our produce is always local and comes in fresh daily! Additionally, our seafood is always wild caught and never from Asia.

All of our meals come in BPA-free microwave and dishwasher safe containers. The average microwave heating time is about 1 minute for breakfasts and about 2 minutes for lunches and dinners. Not a fan of the microwave? Our meals can always be re-plated and heated on a stovetop or oven. All raw/ undercooked animal foods must be fully cooked prior to service.

Our meals are all natural, free of preservatives and are on your doorstep within hours of being cooked. Our daily meals will last a maximum of 3 days in the refrigerator and do freeze extremely well. Our weekly meals are vacuum sealed to ensure freshness and last up to 14 days in the refrigerator, and even longer in the freezer.

No. Our meals are cooked FRESH.

NUTRITION

Each meal's nutritional facts can be found on the meal label. They are also available when picking your meals on the website.

Our meals are very low in sodium. Only moderate amounts of all natural Kosher sea salt. This makes our meal plans perfect for those with high blood pressure. Contact your physician before making any decisions regarding your diet.

Indeed we do! Our Paleo meals are gluten free. Our Paleo pancakes, baked goods, and breaded items are all prepared with a ground nut meal in place of flour. For members with severe gluten intolerances, we will simply exclude these items to exclude any potential for factory cross contamination.

Our Paleo menu is a favorite amongst diabetics. This plan is free of processed carbohydrates, dairy, and artificial sweeteners making this plan very low on the glycemic index. Contact your physician before making any decisions regarding your diet.

DELIVERY

For Daily delivery Catered Fit does charge a delivery fee of $2.00 per day for each account in South Florida and Los Angeles, CA, $3.00 for Central Florida (Orlando/Tampa) and $3.00 for San Diego, CA. For Weekly Deliveries you will pay a delivery fee based on your location and the size of the meal plan. There are two types of delivery methods, ground or air. Ground delivery fees are as follows: 5 meal box $0.99, 10 meal box $2.99, 15 meal box $4.99, 20 meal box $9.99. Air delivery fees are as follows: 5 meal box $16.99, 10 meal box $17.99, 15 meal box $18.99, 20 meal box $19.99. Delivery method is determined at checkout.

For Daily Deliveries we are in Florida and California servicing all of the South Florida, Orlando, and Tampa area as well as all of the greater Los Angeles and San Diego areas. Weekly shipped delivery is not available in all areas. For more information on where weekly shipped delivery is available see out Service Areas page.

For Daily deliveries we deliver Sunday through Thursday for your meals to be enjoyed Monday through Friday. Each night, we will place your meals in your Catered Fit cooler bag on your doorstep. Weekly meal plans are shipped from our kitchens once weekly on Wednesdays to arrive at members’ doorsteps by Friday of the same week. Deliveries are made by UPS, FEDEX, USPS or another third-party. Meals that arrive on Friday are intended for consumption the following week.

Daily Deliveries: Florida: South Florida members will receive delivery between 3PM - 9PM Orlando members between 1PM - 7PM Tampa members between 3PM - 9PM. California: San Diego area will receive delivery between 3PM - 9PM Los Angeles area will receive nightly deliveries between 5PM-11PM Weekly Deliveries: Shipments are sent from our Florida kitchen on Wednesdays each week and will arrive at your door either Thursday or Friday depending on your location.

If you live in a gated community you will need to add us to your guest list or provide us with an access code to successfully deliver your food. It is the member's responsibility to provide us with access, if the driver cannot enter the community at the time of delivery the driver must continue with their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.

If you live in an apartment building that requires front desk/call box access it is the member's responsibility to ensure your driver is granted access upon arrival. If the driver cannot enter the building to complete delivery, they will have to leave and continue their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.

While our drivers will be consistent with delivery times, there are factors beyond our control, such as weather and traffic, that can lead to delays. Please be patient and rest assured delays are not commonplace and our driver will be at your doorstep shortly!

There may be several reasons why you would not receive a delivery. Non-payment, a scheduled hold, our driver could not access your home, or an unforeseen delivery delay due to an uncommon and unavoidable circumstances. If you feel you have missed a delivery in error please call 855-400-CFIT or email info@cateredfit.com and a customer service representative will contact you at the beginning of the next business day.

While daily delivery drivers will be consistent with their delivery times, no specific time request can be accommodated as each driver has a set route that is mapped via satellite taking into account real time weather and traffic. Drivers are not permitted to change the order of their route on any given night. Weekly deliveries are made using third party delivery companies, and therefore Catered Fit cannot specify time for delivery.

Our drivers do not expect a tip from our members. If you feel they are doing an outstanding job and feel the need to compliment them with a tip feel free to do so. If you just want to shout them out for doing a great job, send us an email at info@cateredfit.com!

Daily delivery: There is a one time $15 cooler bag fee that will be added automatically to your first order with us. After that we will not be charging you that fee again. If for some reason you need an additional cooler bag it will cost $7.50 and can be added at any time. Should your cooler bag become faulty at any time please alert our customer service team and they will assist you with receiving a new one. Weekly Delivery: Members on weekly meal plans are delivered in insulated boxes and do not require a cooler bag for delivery.

Daily delivery members should leave out there cooler bag each night they are expecting deliver. This will keep your meals fresh while they wait for you to retrieve them.

Daily Delivery: No worries! Your driver will still deliver your meals and notify you via text message alert once delivery is made. Without insulation it is suggested that you collect the delivered meals as soon as possible.If you are unsure of when the delivery was made please contact our customer service team and they will inform you on your delivery time.

Customer Service will be able to assist you with all delivery issues, including contacting your driver for you to attempt real time corrections if need be. You can reach our customer service team via email at info@cateredfit.com, or over the phone at 855-400-CFIT.

ACCOUNTING / BILLING

You can add a new payment method to your account by logging in through our member portal, clicking the drop down menu, and selecting “Payment Methods”. There you will be able to manage the card you would like to use as you default payment method if you have multiple cards on file with us.

Daily Delivery Members: To make a postponement in your schedule simply click on the day you are wanting to postpone, and rather than selecting meals for that day click on the option to “postpone this days delivery”. If there are multiple days you are needing to postpone you can select them one at a time in your schedule, or for lengthy postponements simply let us know the dates you are needing to postpone and we will take care of it for you. If you do not know when you will be wanting to resume your service with us let our team know and we can suspend your account until you are ready to begin again. Weekly Delivery Members: You can easily postpone a week’s delivery by clicking “postpone this shipment”.

If you decide it is time to end your service with us you can deactivate your auto renewal in your account, or request that deactivate it for you. All sales are final. But if something unexpected happens in the course of fulfilling your order, we reserve the right to cancel your order for any reason; if we cancel your order we may refund any payment you may already have remitted to us at our discretion. Daily Delivery: All of our members have until 12PM EST their SECOND TO LAST delivery day to turn off their upcoming auto renew and prevent being billed for the following week. At 12PM EST, a computer automatically renews all packages set to expire. If proper notice is given, NO charge will process. Without proper notice, all packages will be renewed and no returns will be issued. Your credits expire after 12 months from the original purchase date. If you do not wish to continue, and do not want to suspend your account, your credits are eligible to be transferred to a friend or family member. Weekly Delivery: Weekly members have until 12PM EST each Friday to turn off the upcoming auto renew and prevent from being billed for the following week’s delivery.

Catered Fit is a subscription service. You are not locked in and can turn off auto-renew at any time. For Daily Delivery plans, regardless of whether you have a 5 or 20-day plan, you have the luxury of scheduling deliveries however you like. At 12PM EST the SECOND TO LAST DELIVERY DAY, your plan will be automatically renewed unless you have opted out. For Weekly Delivery plans your account will auto renew the FRIDAY PRIOR to delivery. Your account will renew for the same plan as before, you have until Saturday at 11:59pm to select your meals or postpone the delivery. If you are unsure as to when your package expires you can either log into your member portal, call our office at 855-400-CFIT or email your inquiry to info@cateredfit.com.

We accept Visa, MasterCard, Discover and American Express. No international cards are accepted.